Samsung Auto Backup questions & answers

Backs up the data from the user's Samsung-made hard-disks
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Question by Guest
331 views
April 4, 2014

I installed the software with a Samsung S2 Portable 640GB device. Unfortunately, I can't start any backup process due to "Intellistor backup engine module does not work" error message. I uninstalled and installed it again without success. Can you help?

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Answer by Dan Angel

In order to fix the issue, I suggest you update the software to the latest version. All you need to do is to save the file to your computer, to extract the installation package and to install the utility over the current version of the program. Check Microsoft forum for further solutions.

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Question by Guest
465 views
December 6, 2013

The application ISFMgr has failed.

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Answer by Sean Hill

There could be multiple reasons that led to this error. First of all, try re-installing the software and make sure there are no other applications running in the background. Secondly, check the configuration settings because it's possible that the software is configured in a way that isn't compatible with your operating system. The best bet in this case is to simply reinstall it and it should work. There is no possibility to download the application again because the website isn't available for this operation.

Stephen Prastman
Answer by Stephen Prastman

Backup solutions have implemented schedule applications that are meant to continuously check for archive integrity. Usually, this setting can be adjusted from the configuration settings. It's defined as the interval of time which the application starts to verify integrity. These checks ensure you that your data are continuously being checked. You should not worry about it.

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Question by Guest
2K views
July 23, 2012

I have been using the Samsung Auto Backup since I bought my Samsung External HDD S2 Portable 3. I have used a clean up utility and now my Auto Backup does not run. I have uninstalled and reinstalled it several times but it seems to start but it does not open and the Windows 7 "turning round small circle" becomes to flicker but does not open it. At times I receive "ISFTimerD does not exist - check up". I have been on this issue 3 days without success. The Help opens - and even when the HDD is not connected it says "I cannot find the HDD". That cleaner has deleted some important file which does not leave Auto Backup to open but since I have uninstalled it and reinstalled it, whatever was deleted should have been settled. So I think the trouble is with a shared .dll file or other - I use Windows 7 Enterprise - Samsung Auto Backup is compatible with this OS. Could you be kind enough to help me solve this issue because I like Auto Backup as it used to work perfectly but now it causes trouble. I would be obliged for your help.


Thanks and regards. B. Vella

Andrew Constandache
Answer by Andrew Constandache

From the very first moment when you launched that clean up applications things have been changed. It seems that the cleaning utility erased or modified a shared .dll entry from the registry or Windows system folder. The problem is not with your software if you said you installed and re-installed but rather with your Windows operating system. I suggest that you should backup your necessary files you have on your Windows partition and perform a clean installation of your operating system. It sounds like this that it is your only option in order to restore functionality of Samsung Auto Backup. In case you have lost your software or want an updated version your could download it from our website from the link I provided.

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Question by Guest
673 views
January 29, 2010

The Samsung Auto Backup software is not working anymore on my computer. I receive "The backup settings wizard is now in progress and so the process has terminated" message. What should I do?

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Answer by Dan Angel

In order to fix the issue, uninstall the software (Control Panel > Uninstall a program), run a registry cleaner to make sure that there are no leftover registry keys in your system and download and install the latest version available from the official web page. If you still have problems, you can use the contact form from the official web page to get in touch with the Support team.

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Question by Guest
309 views
December 12, 2009

I've installed "Samsung Auto Backup" (vesion 4.1.4120.404) on my PC. The problem is that I installed it on a partition which I want to format. Is there any way to export to a file all the settings and most important folders and files from which I've already done the backups? I don't want to re-install the application on other driver and re-run the backup.

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Answer by Robert Polubinski

There is a user guide that you can download in order to learn how to work with the application. If the software doesn't have an export button, then you can't export its settings. As for the files, you can move them wherever you want and then install the application again and point the recovery place.


Download the manual and you can read more about the features it offers and how you can work with it.

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